Operations Team Lead and Quality Analyst with nearly 8 years of experience in the BPO industry, supporting global clients through team leadership, quality assurance, performance management, and process improvement initiatives. Experienced in driving operational excellence through Root Cause Analysis (RCA), stakeholder collaboration, KPI management, and data-driven decision making.
Throughout my career, I have progressed from frontline operations to Quality Analyst and Operations Team Lead roles, allowing me to build strong expertise in coaching, performance monitoring, workflow optimization, and cross-functional collaboration. I am highly proficient in Google Workspace, Google Sheets, and modern AI tools such as ChatGPT, Claude, and Gemini to improve productivity and streamline processes.
I am seeking remote opportunities where I can provide dependable Operations Support, Project Coordination, Quality Assurance, Administrative Support, and Process Improvement expertise to growing teams and organizations.
As a Psychology graduate and Registered Psychometrician, I also bring a people-centered approach to leadership, communication, and problem-solving while maintaining professionalism, confidentiality, and a strong attention to detail.
If your organization needs a proactive Operations professional with real-world leadership experience, I am ready to contribute from day one.
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