Three years of experience providing technical support in enterprise environments, I have developed strong troubleshooting skills and a solid foundation in supporting Microsoft-based systems.
Currently, I work as an IT Service Desk Analyst at Wipro Limited Philippines, where I provide Tier 1–2 technical support in a Manage environment. I manage incidents and service requests using ServiceNow while ensuring SLA compliance and timely resolution of technical issues. My responsibilities include troubleshooting Windows operating systems, Microsoft 365 services, Active Directory, VPN connectivity, Citrix virtual desktops, and enterprise access tools such as Zscaler and Cisco Secure Client.
Previously, I worked as an IT Helpdesk Analyst at Concentrix, where I supported users through Zendesk and resolved a wide range of hardware, software, and connectivity issues across chat, email, and web support channels.
I am eager to contribute my technical expertise, problem-solving skills, and dedication to delivering high-quality IT support. I would welcome the opportunity to discuss how I can add value to IT team.
