I’m a results-driven Virtual Assistant and Customer Support Specialist with over 3 years of experience delivering high-quality support through phone, email, and chat. I specialize in customer service, technical support, and healthcare virtual assistance, helping businesses streamline operations while ensuring excellent client experiences.
I have handled a wide range of tasks, including appointment scheduling, billing support, prior authorizations, data entry, records management, and SLA/productivity reporting. My background spans multiple industries such as healthcare, e-commerce, telecommunications, home services, and technology, allowing me to adapt quickly to different workflows and client needs.
On the technical side, I have hands-on experience supporting Microsoft products (Windows OS and OneDrive), troubleshooting system issues, and guiding users through installations, updates, and security settings. I’m also proficient with tools like Zendesk, Genesys Cloud, Avaya, Twilio, Google Workspace, and EMR systems such as GE Centricity and Soarian.
In healthcare, I’ve worked with billing inquiries, insurance verification, prior authorizations, and patient coordination while strictly adhering to HIPAA and data privacy standards. I am detail-oriented, compliant, and committed to maintaining confidentiality at all times.
What sets me apart is my strong communication skills, empathy, and problem-solving mindset. I consistently deliver accurate, efficient, and customer-focused solutions, even in high-volume environments. I’ve received positive Voice of the Customer (VOC) feedback and recognition for my ability to handle complex concerns with professionalism and care.
If you’re looking for a reliable, adaptable, and proactive Virtual Assistant who can support your business operations and elevate your customer experience, I’m ready to help.
