Quality Analyst and KYC/Fraud Specialist with 7+ years of experience in financial services, compliance operations, fraud investigations, and contact center quality assurance. Proven expertise in KYC, CIP, CDD, OFAC screening, fraud detection, account takeover investigations, and performance quality auditing. Skilled in root cause analysis, SLA tracking, KPI optimization, and coaching for performance improvement. Recognized for driving quality enhancements, reducing compliance risks, and strengthening operational controls in high-volume financial environments.
