Hi, I’m Irish Lyn Mercado, a Business Administration graduate majoring in Operations Management with experience in Virtual Assistance, Customer Support, and Operations Supervision in a remote work environment.
I have supported businesses by managing daily operations, improving workflows, handling customer communications, and ensuring tasks are completed efficiently and accurately. My experience allows me to balance administrative responsibilities with customer-focused support while maintaining organization and attention to detail.
I’m a reliable, proactive, and detail-oriented professional who takes ownership of my work. I adapt quickly to new systems, communicate clearly, and enjoy helping businesses stay organized, productive, and focused on growth.
Here’s how I can support your business:
• Virtual and administrative support
• Email and calendar management
• Customer support (chat, email, and issue resolution)
• CRM management and lead follow-ups
• Data tracking and reporting
• Workflow coordination and SOP documentation
• Team coordination and task management
• Social media and content support
Tools I Work With:
• GoHighLevel (GHL)
• Google Workspace (Docs, Sheets, Drive)
• Slack
• Zoom
• CRM and customer support platforms
• Canva
• Meta Business Suite
I’m seeking a long-term remote opportunity where I can use my operations experience, organizational skills, and customer support background to help businesses improve efficiency and deliver better results.
Verified
