I am a results-driven IT Support Specialist with hands-on experience providing both remote and on-site technical support. I specialize in resolving hardware, software, and network issues while ensuring smooth day-to-day IT operations for businesses across multiple locations.
I have supported Windows workstations, Microsoft 365 environments, and network infrastructure, managing incidents through IT ticketing systems while maintaining SLA compliance. My experience includes hardware/software installations, system upgrades, preventive maintenance, and detailed technical documentation.
Core Competencies:
Windows OS & Microsoft 365 Support
Active Directory Management
IT Ticketing Systems & SLA Monitoring
Network Troubleshooting (LAN/WAN)
Firewall & Endpoint Security Support
Antivirus & System Security Maintenance
Hardware & Software Installation/Upgrades
IT Asset Management
Server & Workstation Support
CCTV & Biometric System Maintenance
Vendor Coordination & Technical Escalation
I also have experience conducting on-site IT inspections, supporting satellite offices, managing backups, coordinating system upgrades, and maintaining IT security standards.
I am dependable, detail-oriented, and committed to maintaining system reliability while ensuring users remain productive. Whether supporting remotely or on-site, I bring proactive problem-solving skills and a strong technical foundation to every task.
Let’s work together to keep your IT systems running efficiently and securely.
