Dedicated and results-driven Customer Care Specialist with over 2 years of experience in retention and sales, skilled in building strong customer relationships, resolving concerns effectively, and driving revenue growth through consultative selling. Proven ability to handle objections, increase customer satisfaction, and meet performance targets in fast-paced environments.
I also have more than 2 years of experience as a Non-Voice Support Representative for an eCommerce account, managing customer inquiries via chat and email, resolving order and account issues, and maintaining high accuracy and service quality standards.
In addition, I bring over 2 years of hands-on experience as a Nursing Assistant in both General Ward and NICU settings, providing compassionate patient care, supporting medical teams, and ensuring adherence to healthcare standards and protocols.
A versatile professional with strong communication skills, attention to detail, empathy, and the ability to adapt across healthcare and customer service industries.
