Versatile ITIL-certified Business Application Support Specialist with over a decade of experience in global helpdesk operations, enterprise compliance, and identity access management. Currently serving at Boehringer Ingelheim, I specialize in ServiceNow workflows, access control, and ITIL service management, ensuring seamless business processes and regulatory compliance.
Key Strengths
IT Service Management (ITIL, ServiceNow, IAM)
Enterprise Application Support & Compliance
Incident, Problem & Change Management
Workflow Optimization & Process Documentation
Real Estate Marketing & Negotiation
Digital Content Creation & Client Engagement
