I’m currently a Senior Operations Team Lead managing a team of 7, focused on performance, quality, and process improvements.
My role involves handling high-volume workflows, reviewing submissions, and ensuring accuracy before processing into operational systems. I also work closely with clients daily through chat and meetings to clarify requests and keep operations aligned.
I specialize in:- Workflow management and process improvement- Quality control and data accuracy- KPI tracking and performance monitoring- Client coordination and communication
I’m highly organized, detail-oriented, and comfortable working independently while supporting team operations.
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