Technical Support Specialist | AU Financial Customer Support & Content Moderator
I am a Technical and Customer support Specialist with over 5 years of experience supporting US, Australian, and Canadian markets. I specialize in high-pressure environments that require a combination of technical troubleshooting, strict financial compliance, and platform integrity.
Core Expertise:
Technical Support & IoT (US Market): Expert in remote diagnostics and hardware troubleshooting for Smart Home and Satellite systems. I have a proven track record of handling complex connectivity issues with a focus on first-call resolution.
Financial Chat Support (AU Market): Experienced in managing high-concurrency digital banking interactions for major Australian financial institutions. I prioritize data integrity, fraud mitigation, and strict adherence to banking regulations.
Content Moderation (AU & CA Markets): Specialized in regulating high-traffic Stock Market and Forex forums. I ensure platform safety by identifying and mitigating financial misinformation, phishing attempts, and fraudulent activity.
Technical Proficiency: Expert user of Salesforce CRM, Zendesk, Google Workspace, and Microsoft 365.
Work Standards & Reliability:
Proven Stability: 5+ years of consistent experience in international BPO and remote environments.
Infrastructure: High-speed Fiber connection with a 5G backup system to ensure zero downtime.
Availability: Fully available for fixed AU or US shifts.
I am a proactive problem-solver dedicated to protecting your business’s reputation and streamlining your technical workflows. Let’s discuss how I can support your operations.
Beyond my professional experience, I am an active independent trader in the Crypto and Forex markets. This allows me to provide deeper insights when moderating financial forums or assisting clients in the fintech space.
