I am a dedicated Customer Service Professional with nearly two years of BPO experience supporting travel and food delivery accounts. I graduated with a Bachelor of Science in Business Administration major in Marketing Management from Bulacan State University.
I specialize in helping customers resolve concerns quickly while maintaining a positive experience for the brand. I am experienced in handling high-volume customer interactions through phone, email, and CRM systems, ensuring issues are handled efficiently and professionally.
During my time at Teleperformance, I supported a travel account, assisting customers with flight bookings, schedule changes, cancellations, and refund processing. I ensured that customers clearly understood travel requirements, baggage policies, and flight schedules.
At Teletech (TTEC), I supported delivery drivers (Dashers) by assisting them with app issues, account verifications, payment concerns, and delivery-related problems. I also helped resolve payout issues and educated Dashers on policies and safety procedures.
I am highly organized, detail-oriented, and able to multitask in fast-paced environments. My goal is always to provide excellent service that builds trust and customer loyalty.
I am currently seeking a long-term opportunity as a Customer Support or Virtual Assistant where I can contribute my communication, problem-solving, and customer service skills.
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