Certified Medical Virtual Assistant with over 8 years of combined experience in healthcare support, administrative services, and patient coordination. Proven track record of supporting multiple healthcare providers and managing operations across clinics, ensuring efficient workflows and high-quality patient care.
Skilled in EMR/EHR systems including CGM Aprima, eClinicalWorks, and ModMed/Healthie, with strong expertise in appointment scheduling, referral coordination, prior authorizations, insurance verification, and medical billing. Experienced in handling high-volume inbound and outbound calls, email and fax management, prescription refill processing, and accurate medical record documentation while maintaining strict HIPAA compliance.
Demonstrated ability to manage multiple practices simultaneously, prioritize tasks effectively, and deliver results under pressure. Known for strong communication skills, attention to detail, and the ability to resolve patient concerns efficiently while maintaining professionalism and empathy.
A reliable and proactive team player who takes initiative, adapts quickly to new systems, and is committed to continuous improvement. Dedicated to supporting healthcare providers by streamlining operations, enhancing patient satisfaction, and contributing to overall organizational success.
Verified
