Customer Service Specialist with experience in retention support, insurance claims processing, and healthcare pre-enrollment. Skilled in handling customer inquiries, resolving concerns, and clearly communicating service benefits to ensure customer satisfaction and informed decision-making.

I worked as a customer service representative in the retention department of SiriusXM. I answered phone calls from customers who want to disconnect their service in order to offer them promotional benefits that may change their mind into continuing their plan. Our job is to ensure that we keep the customers in using our service and to explain to them the benefits of having the service rather than not.I was working as a claims specialist. We handle an insurance claim by our Hosts in Airbnb regarding any damages that occurs inside their listing. This insurance includes the security of the Host as well as the accountability of the Guest whenever a damage will occur.

I worked as a customer service representative for the Preenrollment department of WellCare which is a Healthcare account that is seasonal. I handle enrollments of clients that is interested or is qualified in the services of WellCare. I also explain to them the different benefits of the plan that they will be interested in applying to as well as informing them about the medications covered under it.