Versatile and detail-oriented Professional with over 7 years of experience in high-pressure customer service and medical administrative roles.
Proven track record in managing omni-channel communications, including inbound/outbound calls and digital correspondence, while maintaining a 100% success rate in conflict resolution and de-escalation.
A BS Microbiology graduate and Certified Medical Virtual Assistant known for exceptional attention to detail, strict adherence to confidentiality (HIPAA), and a proactive approach to supporting business efficiency.
