Remote operations and process improvement leader with 20+ years in BPO/BPM across Sales, Customer Service, Collections, and Accounts Receivable.
Certified Lean Expert and Six Sigma Practitioner specializing in operational excellence, process optimization, and performance improvement—delivering measurable gains in cost efficiency, productivity, and service quality.
Experienced in building high-performing global teams and implementing data-driven, continuous improvement initiatives. Currently providing remote fractional consulting and leadership coaching to diagnose operational inefficiencies and implement sustainable, high-impact solutions that accelerate performance and service delivery.
Verified
