I help SaaS and operations teams reduce support backlogs and workflow delays by handling CRM support, website requests, application troubleshooting, reporting, and process documentation. I have 3+ years of DealerCenter application support experience, including Tier II troubleshooting across inventory workflows, lead management, financing processes, marketplace integrations, website functionality, user permissions, and reporting. I’m comfortable working with customers, engineers, QA teams, and product specialists to investigate issues, document fixes, and keep cases moving until resolution.
