I am a dedicated and detail-oriented customer service professional with experience working at Genpact, where I handled banking and financial support for customers. In my role, I assisted clients with account concerns, transactions, and general banking inquiries while ensuring accuracy, security, and excellent customer service.
I am experienced in handling high-volume calls, resolving customer issues, and using CRM tools and internal systems to manage accounts and document interactions. I communicate clearly in both English and Tagalog and focus on providing professional, efficient, and empathetic support to customers.
My strengths include strong communication skills, problem-solving, attention to detail, and the ability to work independently or as part of a team. I am also comfortable using tools such as Calendars, Capcut, Canva, Microsoft Office and collaboration platforms like Microsoft Teams for daily communication, updates, and task coordination.
I am now looking to work as a Virtual Assistant or Customer Support Specialist where I can use my experience in banking support, customer service, and administrative tasks to help businesses provide excellent service to their clients.
