I am a Customer Service Professional with over 3 years of experience in telecommunications and financial services, specializing in multi-channel support, billing assistance, fraud investigation, and account security. I have successfully handled U.S. client accounts, resolved complex concerns, and consistently met performance metrics such as CSAT, NPS, FCR, and AHT. Reliable in remote and night shift setups, I bring strong communication, problem-solving, and compliance awareness to deliver excellent customer experiences.
