Highly motivated Bachelor of Science in Business Administration graduate majoring in Business
Economics, with extensive experience in customer service, sales, and administrative support
across retail, corporate, and public-sector environments. Completed a 600-hour internship at
the Commission on Audit (COA) – Library Division, gaining hands-on exposure to government
office procedures, document management, and administrative operations. Detail-oriented,
adaptable, and committed to delivering high-quality work while continuously developing
Customer Service Representative
SYKES Asia, Glorietta 1, Makati City
October 2022 – December 2022
• Handled high-volume inbound customer inquiries regarding products, services, and
account concerns.
• Resolved complaints professionally while maintaining customer satisfaction and
company standards.
• Provided accurate information and customized solutions based on customer needs.
• Documented interactions clearly and escalated complex issues when necessary.
• Maintained composure and professionalism in a fast-paced corporate environment.
Beauty Consultant
Robinsons Metro East, Quezon City
July 2018 – August 2019
• Assessed customer needs by identifying skin types, concerns, and personal preferences.
• Recommended suitable beauty and skincare products aligned with customer budgets
and goals.
• Demonstrated proper product usage to enhance customer confidence and satisfaction.
• Processed sales, returns, and exchanges while maintaining accurate cash handling.
• Built positive customer relationships that encouraged repeat business.
Cashier
Simplicity Supermarket, Muzon, San Jose del Monte, Bulacan
2011 – 2012
• Accurately scanned merchandise and handled cash, card, and exchange transactions.
• Assisted customers with product inquiries and return procedures.
• Maintained cleanliness and organization of the checkout area.
• Ensured accuracy in pricing, quantities, and daily cash reconciliation.
SM Demonstrator
John Mills Limited (JML) / Prime Line Products Phil., Inc.
Pasig City
September 2010 – December 2011
• Promoted and demonstrated consumer products at commercial locations and events.
• Explained product features, benefits, and usage to prospective customers.
• Engaged customers confidently to increase product awareness and sales.
• Maintained professional appearance and effective product presentation.
Sales Clerk
Super Value Inc., Mall of Asia Complex, Pasay City
January 2008 – May 2009
• Assisted customers in locating items and providing detailed product information.
• Managed inventory tracking and coordinated stock requests with other branches.
• Addressed customer concerns and elevated complaints to management when
necessary.
• Supported overall store operations to ensure customer satisfaction.
SKILLS
• Microsoft Office (Word, Excel, PowerPoint)
• Canva (Basic Graphic Design)
• Data Entry & Record Keeping
• Filing & Documentation Systems
• Basic Administrative Reporting
QUALITIES
• Detail-Oriented and Organized
• Reliable and Professional
• Flexible and Adaptable
• Willingness to Learn
• Strong Work Ethics
Verified
