I am a Short-Term Rental (STR) & eCommerce Operations Specialist with 7+ years of experience in guest experience management and 2+ years in marketplace onboarding and optimization. I specialize in high-volume guest communication, reservation management, and issue resolution across Airbnb, -----------, and Vrbo, consistently handling 80–120+ daily interactions while delivering seamless, end-to-end booking experiences that support strong reviews and repeat bookings. I also support seller onboarding and product listing optimization, reviewing 50–100+ listings daily to ensure accuracy, compliance, and improved marketplace visibility. I work with Escapia (PMS), Salesforce, Slack, Google Workspace, and Shopify, and I’m known for reliability, efficiency, and taking ownership in fast-paced remote environments. Available for full-time or part-time remote work across any time zone.
