I provide reliable administrative and customer support to businesses that need organized, responsive, and detail-focused assistance. With over 6 years of experience in the BPO industry and 2 years as an Operations Team Leader, I help teams manage daily operations, handle client communication, and keep workflows running smoothly.
My experience includes high-volume customer support, email and chat handling, data entry, reporting, scheduling, and escalation management. I have worked with tools such as Salesforce, Sabre GDS, Microsoft Office, and CRM systems to track performance, manage client data, and deliver accurate reports. I am comfortable handling 80+ interactions per day while maintaining quality and efficiency.
I am available full-time, 40 hours per week, and operate in the Philippines time zone (GMT+8). I am open to long-term remote work and prefer a stable role where I can contribute consistently and grow with the company.
I am committed to being dependable, proactive, and easy to work with. I take ownership of my tasks, meet deadlines, and ensure that work is done correctly the first time. I value clear communication, accountability, and delivering results that support business goals.
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