Results-oriented Operations Leader with over 14 years of experience in high-volume customer
support and team management. Specialized in frontline Customer Service Representative, Ecommerce operations, Team Leader and Operations Manager Trainee. Proven ability to manage
distributed teams (10-14 members) and maintain top-tier performance metrics using data-driven
insights.
TECHNICAL TOOLKIT
Social Media Management: Sprout Social, Agora Pulse, Okendo, Bazaar Voice
Other tools handled: Zendesk, Front, Gorgias, WooCommerce, Shipstation, Shopify, Slack,
Google Calendar, Asana, Braintree, Amazon Seller Central, Tiktok Seller Center, Aircall, Order
Desk
Communication: Email, Chat, Phone, and Social Reviews
