With 2 years of experience as a customer service representative here are the skills that I was able to develop:
• Curiosity for product knowledge to be a better team player (knowledge, support, and flexibility)
• Confidence in handling escalated concerns and providing efficient resolutions (handled more than 100 supervisor calls)
• Organizing, consolidating and generating a report for the team (assigned as a point of contact)
• Grit in seeking solutions, utilizing and maximizing resources
• Communicate effectively with dental professionals
• Specifically, familiarity and knowledge in the American Dental Association (ADA) coding system.
As an employee I want to be known as someone that is/can:
• Easy to work with
• Knowledgeable with the assigned role
• Flexible and fast learner for new challenges
• Be a team player and a team leader
