WORK EXPERIENCE:
Data Encoder
CCL REVIEW CENTER Jan 2017 – Mar 2018
•Accurately inputted and verified large volumes of data into company databases,
ensuring data integrity and facilitating efficient information retrieval for operational
use.
•Accurately inputted and verified large volumes of client data into the CCL REVIEW
CENTER database, ensuring data integrity and supporting efficient report generation.
Customer Service Representative.
TELEPERFORMANCE Jan 2021 – May 2023
• (Retail account, track shipping and order processing)
•Handled high-volume inbound customer inquiries at TELEPERFORMANCE,
efficiently resolving issues to enhance client satisfaction and retention rates.
Customer Service Representative (Senior Case
Manager) Transformative Digital Customer Experience
(TDCX) Jan 2023 – Dec 2026.
• (Airbnb)
•Managed complex customer inquiries and escalations, delivering tailored solutions
that enhanced client satisfaction and improved case resolution efficiency.
•Managed complex customer inquiries and escalations by leveraging advanced
problem-solving skills to enhance client satisfaction and retention rates
