Communication Skills
Excellent verbal and written communication
Active listening
Clear explanation of products and services
Customer Handling
Customer complaint resolution
Conflict resolution
Customer relationship management
Problem-Solving
Identifying customer needs
Providing effective solutions
Decision-making under pressure
Technical Skills
Basic computer skills
CRM software knowledge
Data entry and typing
Interpersonal Skills
Empathy and patience
Positive attitude
Teamwork and collaboration
Organization & Efficiency
Time management
Multitasking
Attention to detail
