Hi! I’m Beatrice, a Customer Support Specialist with over 7 years of experience handling technical support, billing, and customer service across chat, email, and phone. I’ve worked with international companies in telecommunications, media, and subscription-based services—helping customers resolve issues quickly while maintaining high satisfaction and identifying opportunities for sales and retention.
I’m experienced in:
Customer support (chat, email, phone)
Technical troubleshooting (devices, connectivity, streaming)
Billing and subscription management
Customer retention and upselling
Case management
CRM tools like Salesforce and HubSpot
Managing high-volume support environments
I’m known for being reliable, detail-oriented, and calm under pressure. I can handle complex customer concerns while still delivering a positive experience.
I’m also a Journalism graduate, which helps me communicate clearly and professionally in all customer interactions.
If you’re looking for someone who can support you and your customers, reduce churn, and represent your brand well—I’d love to help!
