Customer Service Specialist with 8+ years of experience in e-commerce customer support, specializing in chat, email & phone communication, order management, order tracking, refunds, billing support, and issue resolution. Proficient in Salesforce CRM and experienced working in high-volume customer service environments. Strong background in customer satisfaction, multitasking, problem-solving, data accuracy, and process improvement. Committed to delivering exceptional service while meeting KPIs and supporting business growth.
