Hi there, I’m Joyce. I help online and e-commerce businesses stay organized, support their customers, and improve their day-to-day operations by combining 5+ years of Virtual Assistant experience with hands-on experience in customer support, e-commerce, and email marketing.
I started my career as a Virtual Assistant, where I supported online businesses with day-to-day operations, email and inbox management, scheduling, customer communication, order processing, invoicing, data entry, and administrative coordination. I’m experienced in managing multiple priorities independently while keeping details organized and making sure important tasks and follow-ups don’t get missed.
I also have experience handling high-volume customer communication, including managing multiple email accounts and handling 50–100+ emails per day, as well as inbound and outbound customer calls. I’m comfortable assisting customers with questions, resolving concerns, following up on issues, and communicating professionally even when situations require patience and problem-solving.
As I gained more experience working with e-commerce businesses, I became interested in the marketing side of the customer journey, particularly how email can help brands build relationships and drive sales. I’ve since developed hands-on experience with Klaviyo and Figma, creating e-commerce email campaigns and automated flows.
My email marketing experience includes working with flows such as Welcome Series, Abandoned Cart, Browse Abandonment, Checkout Recovery, Post-Purchase, and Winback, as well as designing emails with a focus on mobile responsiveness, visual hierarchy, clear CTAs, and conversion-focused layouts.
I enjoy helping businesses solve problems by turning scattered information into organized systems, customer concerns into clear solutions, and marketing content into polished email experiences. Whether I’m managing an inbox, coordinating administrative tasks, supporting customers, or designing an email campaign, I focus on accuracy, clear communication, and getting the task completed properly.
I’m also highly adaptable and comfortable learning new tools and workflows. My experience includes Google Workspace, Microsoft Office, QuickBooks, Zendesk, HubSpot, Slack, Asana, Notion, Canva, Figma, Klaviyo, and other business tools.
Ultimately, I bring a combination of reliable VA experience, customer support skills, e-commerce knowledge, and growing email marketing expertise. I’m looking for opportunities where I can contribute these skills, continue learning, and become a dependable long-ter-----------mber of a team.
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