Hi! I'm Bianca Ysabelle A. Lingcong, a dedicated E-commerce & Administrative Virtual Assistant, and a Customer Support Specialist with over 2 years of experience supporting customers, managing administrative operations, and assisting businesses with day-to-day tasks.
E-commerce & Administrative Virtual Assistance: Experienced in managing product listings, processing orders, monitoring inventory, organizing files, conducting internet research, maintaining documentation, performing data entry, managing CRM systems, handling email and calendar management, and providing administrative support to ensure efficient business operations.
Customer Support: Skilled in delivering exceptional customer service through email, and chat, handling account management, billing concerns, order inquiries, service activation, technical troubleshooting, case escalations, and issue resolution while maintaining high customer satisfaction and service quality.
Why Choose Me?
Efficiency: Highly organized and detail-oriented, with the ability to prioritize tasks, manage multiple responsibilities, meet deadlines consistently, and maintain accuracy across administrative and customer support functions.
Tech-Savvy: Proficient in Google Workspace, Microsoft Office, Zendesk, eDesk, Canva, Zoom, Microsoft Teams, and other cloud-based productivity and collaboration tools that support efficient business operations.
AI-Literate: Knowledgeable in leveraging AI-powered tools such as ChatGPT and Claude to streamline workflows, improve research, enhance productivity, automate repetitive tasks, and deliver high-quality results more efficiently.
I am committed to delivering reliable, professional, and high-quality virtual assistance that helps businesses improve operational efficiency, provide outstanding customer experiences, and achieve sustainable growth. I look forward to becoming a dependable partner and valuable asset to your team.
