Hi! I’m a Customer Support Specialist with 7 years of experience in the BPO industry supporting major US telecommunications companies including AT&T and DirecTV.
Throughout my career, I handled a wide range of customer concerns including sales, billing inquiries, account management, and technical troubleshooting. I assisted customers through phone, chat, and email while maintaining high-quality service and customer satisfaction. My experience in the telecom industry helped me develop strong communication, problem-solving, and multitasking skills in a fast-paced environment.
I am experienced in resolving customer concerns efficiently while maintaining professionalism and empathy. I am currently working as a Virtual Assistant providing customer support and order processing services remotely. I am reliable, detail-oriented, and always committed to delivering excellent customer service.
Skills: • Customer Support (Phone, Chat & Email) • Sales & Upselling • Billing & Account Management • Technical Troubleshooting • Order Processing • Customer Issue Resolution • CRM Tools & Remote Support • Google Workspace • Data Entry
Here are the services I can help you with:
• Customer Support (Email, Chat, Phone)
• Order Processing and Coordination
• Email Management
• Administrative Assistance
• Data Entry and Documentation
• Customer Issue Resolution
I am a fast learner, dependable, and always willing to go the extra mile to support clients and their businesses.
I look forward to helping your business grow.
I am available for full-time work and can start immediately.
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