I have over 6 years of experience in customer support, handling high-volume inquiries across email and ticketing systems while maintaining quality and efficiency. I’ve worked with international clients, including supporting merchants in the ANZ region, where I handled order issues, delivery concerns, and customer escalations. I focus on providing clear, timely, and solution-oriented responses to ensure a positive customer experience. In addition to support, I also help with operations by organizing workflows, improving response processes, and creating simple systems (like templates and tracking methods) to make daily tasks more efficient. I’m reliable, detail-oriented, and able to work independently with minimal supervision. I’m also eager to learn new tools and take on responsibilities beyond customer support, especially in operations and business management. I’m currently looking for a role where I can contribute long-term, grow my skills, and support a business in both customer experience and operations.