I am a Bachelor of Science in Information Technology graduate with experience in customer support, technical troubleshooting, and administrative tasks. I previously worked as a Customer Advisor at Concentrix, where I handled customer inquiries, resolved account and service issues, and documented cases using internal systems while maintaining a high level of professionalism and customer satisfaction.
I also completed a Software Development Internship where I assisted with system testing, technical documentation, and collaborated with tea-----------mbers on development-related tasks. This experience helped me build strong problem-solving skills, attention to detail, and the ability to work efficiently in a team environment.
I am comfortable navigating different systems, managing documentation, and communicating clearly with customers and tea-----------mbers. I am organized, dependable, and always willing to learn new tools and processes to improve my work.
Skills and areas I can help with include customer support, email and chat support, technical troubleshooting, documentation, administrative support, internet research, and data organization.
I am committed to delivering accurate work, maintaining clear communication, and supporting businesses in providing excellent service to their customers.
