Customer-focused IT Support Specialist with experience in SaaS technical support, hardware troubleshooting, and CRM automation systems. I have provided global technical support for CRM platforms, resolving issues related to API integrations, webforms, email deliverability, and automation workflows. Skilled in diagnosing technical problems using system logs and providing clear solutions for both technical and non-technical users. Experienced with ticketing systems, networking basics, and remote technical assistance. Reliable, detail-oriented, and committed to delivering fast and accurate solutions for clients.
