I bring over five years of experience in account management and project management within global creative agencies, delivering high-quality design and creative solutions to international clients.
With a strong cross-functional background, I have worked across roles such as Senior Account Manager, Senior Project Manager, and Head of Production, supporting client services operations and ensuring efficient execution in fast-paced, high-volume environments.
My focus is on building and improving systems and processes that enhance client experience and overall business performance. I have contributed to improvements in key metrics such as client satisfaction, retention, Net Promoter Score (NPS), and revenue through upsell and cross-sell initiatives. I also work closely with clients to align their goals with delivery, helping ensure projects are completed successfully and expectations are met.
