Most support delays happen after the first reply, especially when inboxes, live chat, and internal coordination start moving at different speeds.
I’m a Customer Support Specialist with 3 years of experience supporting fintech, travel, and hospitality accounts for US and UK customers in fast-paced, SLA-driven environments.
I provide multi-channel support across phone, email, and live chat, handling payment issues, billing concerns, account verification, booking changes, refunds, and escalation cases using Zendesk workflows for accurate tracking and resolution.
I manage 30–80 customer interactions daily while maintaining around 90% CSAT and 95% SLA compliance in fast-moving support queues. I’m experienced in handling live phone calls, resolving customer concerns in real time, and keeping communication professional across multiple support channels.
My background also includes CRM documentation, ticket queue management, escalation workflows, and internal coordination using Slack, Google Workspace, Microsoft Teams, Trello, and Outlook. I’m also HubSpot Service Hub Software Certified, with training focused on customer support workflows, ticket management, and customer experience operations.
Tools: Zendesk, Slack, Google Workspace, Microsoft Outlook, Microsoft Teams, Zoom, Trello, Canva, ChatGPT.
Available for full-time or part-time remote roles aligned with US or UK schedules. I focus on structured workflows, clear communication, and consistent follow-through to keep support operations stable under pressure.
If you need a dependable support specialist who can confidently manage phone, email, and chat support while maintaining service quality in fast-moving environments, I’m ready to support your team.
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