Most support delays don't happen after the first reply. They happen when conversations, follow-ups, and internal coordination start falling behind.
I'm a Customer Support Specialist with 3 years of experience supporting US and UK customers across fintech, travel, hospitality, and online education. I provide customer support through phone, email, live chat, and CRM platforms, helping customers resolve payment issues, account concerns, booking changes, refunds, and other service requests while maintaining accurate documentation.
Most recently, I supported a US-based online education client as a Student Success Specialist, managing 30 to 50 daily conversations through GoHighLevel, monitoring the progress of more than 50 active students, tracking KPIs, and conducting proactive follow-ups to improve engagement and course completion.
Previously, I handled 30 to 80 customer interactions daily in high-volume fintech support, maintaining around 90% CSAT and 95% SLA compliance while resolving concerns through Zendesk across phone, email, and live chat.
Beyond customer support, I'm experienced in CRM documentation, ticket queue management, escalation handling, internal coordination, and remote collaboration using Slack, Google Workspace, Microsoft Teams, Outlook, and Trello. I'm also HubSpot Service Hub Software Certified with training in customer support operations, ticket management, and customer experience best practices.
Tools: Zendesk, GoHighLevel, Slack, Google Workspace, Microsoft Outlook, Microsoft Teams, Zoom, Trello, Canva, ChatGPT.
I'm available for full-time or part-time remote roles supporting US, UK, or Australian clients. I enjoy bringing structure to busy support environments, communicating clearly with customers, and helping teams deliver fast, reliable customer experiences.
If you're looking for someone who can confidently manage phone, email, live chat, and CRM-based customer support while staying organized under pressure, I'd be glad to support your team.
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