My name is Isaiah Neil Bayani, and my age I'm currently 22 years old. I am a dedicated and reliable customer service professional with experience in remote support, communication, and problem-solving. I currently work as a Customer Service Agent for The Wright Agency, where I assist customers with their insurance inquiries, resolve concerns, and provide clear and professional support in a fast-paced environment.
Previously, I worked as a Customer Service Representative at Transcom for their UPS Canada account, handling high-volume customer interactions while maintaining professionalism and efficiency. These experiences helped me develop strong communication skills, patience, and the ability to resolve issues effectively.
In addition to my customer service background, I completed Harvard University's CS50: Introduction to Computer Science through edX. This program strengthened my understanding of programming, technology, and logical problem-solving. I am comfortable using computers, learning new systems quickly, and working with digital tools.
I am fluent in English and Filipino and experienced in working with customers from different backgrounds. I am dependable, detail-oriented, and committed to delivering high-quality work while helping businesses provide excellent service to their clients.
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