I am a dedicated Customer Service Professional with over 5 years of experience handling high-volume support in fast-paced environments. I specialize in delivering efficient, empathetic, and solution-focused customer experiences across phone, email, and chat support.
In my recent role as Senior Process Executive, I handled 150–200 inbound calls daily while maintaining a 2–3 minute average handle time, achieving 92–98% CSAT, and delivering 95% First Contact Resolution. I also processed 100+ customer accounts daily with zero data errors and resolved most escalations at the agent level. I consistently ranked in the top 10–15% of the team for KPI performance.
I am known for being reliable, detail-oriented, and adaptable. I work well under pressure, communicate clearly, and always aim to create positive customer experiences. I am comfortable using CRM tools, Microsoft Office (Word, Excel, PowerPoint), and learning new systems quickly.
Skills:
• Customer Service (Phone, Email, Chat)
• Conflict Resolution & De-escalation
• High-volume Call Handling
• Account Management & Data Entry
• KPI-driven Performance (CSAT, AHT, FCR)
• Problem-solving & Critical Thinking
• Team Collaboration
• Fast Learner & Adaptable
I am currently looking for a long-term remote opportunity where I can contribute my experience, strong work ethic, and commitment to excellent customer service.
