I am an operations and data management professional with over 10 years of experience supporting global clients in BPO environments across voice and non-voice operations.
My expertise includes CRM data management, reporting analytics, quality assurance, and operational leadership. I have extensive experience working with Salesforce CRM, Tableau dashboards, Excel reporting, and Google Sheets to ensure data accuracy and provide insights that support business decision-making.
Throughout my career at Cognizant and other international service providers, I have supported large-scale operational programs by validating data, improving workflows, monitoring performance metrics, and ensuring compliance with business standards. I also have experience leading teams, mentoring employees, and collaborating with stakeholders to improve operational efficiency.
Key areas of expertise:
• CRM Data Management (Salesforce)
• Data Validation & Quality Assurance
• Tableau and Excel Reporting
• Process Documentation & SOP Development
• Operational Reporting & KPI Monitoring
• Team Leadership and Mentoring
I am currently open to opportunities in operations, CRM support, data operations, business operations, and remote roles where I can contribute to improving processes and delivering data-driven insights.
