I am an Accounting Software Specialist with 15+ years of experience supporting Intuit QuickBooks Desktop users in highvolume, high-stakes environments. Trusted escalation and Office of the President specialist known for resolving complex accounting/technical issues, restoring customer confidence, and driving strong customer satisfaction. I have deep expertise across various software modules and utilize Salesforce with a consultative approach to diagnosing root causes and optimizing workflows. Proven people leader and subject matter expert who coaches agents, delivers targeted training, and translates performance insights into actionable improvement plans.
