I am a detail-oriented Customer Support and Operations professional with experience supporting both B2B and DTC accounts. I previously worked, where I handled high-volume customer interactions, order processing, and back-office operations for international clients.
My experience includes managing customer inquiries through phone, email, and chat, resolving order issues, processing returns and exchanges, and ensuring accurate case documentation in CRM systems such as Salesforce. I also supported back-office operations using Microsoft Dynamics 365, where I processed sales orders, managed order holds, and resolved logistics or 3PL-related issues while maintaining high data accuracy.
I am known for being organized, reliable, and detail-focused. I consistently met SLA targets and worked closely with cross-functional teams to resolve issues efficiently.
As a Virtual Assistant, I aim to help businesses streamline their operations, improve customer experience, and maintain organized systems. I am comfortable working remotely, learning new tools quickly, and supporting teams in fast-paced environments.
Skills include:
• Customer Support (Email, Chat, Phone)
• CRM Management (Salesforce)
• Order Processing & Tracking
• Data Entry & Documentation
• Operations & Administrative Support
• Cross-team Coordination
I am looking for a long-term opportunity where I can contribute to business growth while delivering excellent support and operational efficiency.
