Results-driven healthcare professional with 4+ years of experience supporting U.S. healthcare members and providers. Skilled in insurance eligibility and benefits verification, prior authorization, claims inquiries, provider support, and customer service. Experienced in handling sensitive healthcare information, resolving escalated concerns, maintaining accurate documentation, and providing timely follow-up. Detail-oriented, proactive, adaptable, and committed to delivering efficient, patient-focused administrative support in a Medical Virtual Assistant role.
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