Customer Service Representative +Real Time Analyst+Admin Support+Inbox+CRM

Healthcare/Veterinary Lead Generation & Appointment Setting+clinic research+Outbound and daily updates so nothing slips. I’m a Real time Analyst with 3 years of experience of Monitor real-time performance metrics such as Service Level, AHT (Average Handle Time), occupancy, and adherence+coordinate with Team Leaders and Managers+Analyze call volume+Microsoft Excel (reporting, tracking, and analysis) and familiar with CRM, Intraday and other tools NICE, Verint,AWS. 3 years of experience of CSR both inbound and review faxed documents handling insurance approval requests for medications Prior Authorization (Prescription). Familiar with EMR/EHR and eFax and HIPAA Compliance. Comfortable multitasking well, track tasks, and take accurate notes at the same time. I have strong problem-solving skills, work independently, and take initiative to research tasks thoroughly. Excellent in listening, analytical, and attention-to-detail skills, learn quickly and can easily catch up with new tasks and hardworking individual who is flexible with working hours and consistently punctual with attendance.