Many business owners reach a point where they can no longer do everything themselves.
Calendar chaos. Endless inbox messages. Processes that only exist inside their head.
That’s where I come in.
I’m Pedro Rada Jr., an Executive Assistant and Operations Virtual Assistant with 15 years of experience supporting international and local clients remotely. I help founders and small business teams organize their operations, streamline workflows, and stay focused on high-value work.
Focusing on executive and operational support, ensuring the day-to-day engine of the business runs smoothly and efficiently.
Here’s how I typically help clients:
• Calendar and meeting management across time zones
• Inbox management and communication coordination
• SOP creation and process documentation
• KPI tracking and operational reporting
• Team coordination and project follow-ups
• CRM administration and workflow organization
Over the years, I’ve supported senior leadership teams, managed performance reporting, coordinated cross-functional operations, and created documentation systems that improved onboarding efficiency by 25 percent.
In addition to operations support, I also assist e-commerce businesses with customer support and order fulfillment coordination, particularly using GoHighLevel (GHL) Store systems.
This includes:
• Customer support management
• Order processing and tracking
• Fulfillment coordination
• Escalation handling
• Order log and reporting management
I combine operations leadership, customer service experience, and structured process thinking to help businesses stay organized and scale without operational stress.
Tools I regularly work with include:
Google Workspace
Asana
Trello
Notion
HubSpot
Calendly
Slack
Zoom
Microsoft Office
ChatGPT
If you're a founder or business owner who needs a reliable operations partner to keep things running smoothly, I’d be happy to support your team.
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