Hi! I'm a Customer Support Specialist with over 2 years of experience providing chat, email, and phone support in fast-paced retail environments. I help businesses deliver exceptional customer experiences by resolving inquiries efficiently, processing refunds, replacements, and warranty claims, and managing support tickets to improve customer satisfaction and build long-term loyalty.
I have experience using Salesforce CRM for case management and maintaining accurate customer records, and Talk-desk for handling inbound customer calls. I'm also familiar with Zendesk for creating and updating support tickets, as well as Click-Up, Trello, Google Workspace, Slack, Microsoft Office, ChatGPT, and Viber to support collaboration and maintain organized workflows.
I'm detail-oriented, adaptable, and committed to providing timely, accurate, and empathetic support that enhances customer satisfaction and contributes to business success. I'm available for full-time remote work and can work during US business hours.
