"Quality in a service or product is not what you put into it. It is what the customer gets out of it."
– Peter Drucker
As a dedicated and detail-oriented Virtual Assistant, I bring proven experience in customer support, email management, and client communication across e-commerce and service-based roles. I have hands-on experience with Shopify, where I efficiently handle customer inquiries, track orders, and resolve issues using tools such as Outlook, MailSpring, Gorgias, and Zendesk.
I also have experience working as a Customer Support Representative for MagnetChess, an e-commerce brand based in Sweden, where I handled a wide range of customer concerns including order tracking, complaints, product inquiries, and general support. I consistently ensured timely, professional, and empathetic responses to maintain customer satisfaction and trust
In addition, I have hands-on experience managing customer inquiries and order processing for a food business, LilyBi’s Kitchen, where I handled Facebook page messages, assisted customers with menu selection, processed orders, coordinated payments, scheduled deliveries, and ensured timely fulfillment. This experience strengthened my ability to manage multiple conversations, stay organized, and deliver a smooth and positive customer experience.
In my previous role as a Financial Advisor, I developed strong client management and communication skills, handling inquiries, conducting follow-ups, and maintaining accurate client records. This experience strengthened my ability to build trust, provide clear solutions, and deliver excellent customer service.
Additionally, I worked as a Safety Officer where I was responsible for creating detailed reports, documenting incidents, and maintaining organized records. This enhanced my skills in report generation, data organization, and attention to detail—key strengths for any administrative or virtual support role.
I am highly organized, a fast learner, and comfortable following systems while still delivering a personalized and professional customer experience. I can work independently with consistency, reliability, and strong attention to detail.
With a background in engineering, I also worked as a thesis consultant, where I assisted in technical problem-solving, research, and project development. This further strengthened my analytical thinking, adaptability, and ability to handle complex tasks efficiently.
I am committed to helping businesses grow by providing reliable support, efficient task management, and excellent customer service.
