Have you ever experienced losing revenue to claim denials that keep coming back with no one on top of them? A patient intake process so inconsistent that new patients feel lost before they even walk in? Customer complaints piling up faster than your team can respond? Escalations that never fully get resolved because no clear process exists?
Whether you run a healthcare practice or a customer-facing business, these problems share the same root cause: you need someone who truly understands both the clinical side of support and the art of keeping customers and patients satisfied.
That is the combination I bring.
I am Christine, a Medical Virtual Assistant and Customer Service professional with over 10 years of BPO experience across US healthcare and international insurance industries. I work comfortably on both sides of the fence.
For healthcare clients, I handle new patient intake and registration, insurance eligibility and benefits verification, medical billing and claims submission, and claims follow-up including denial management. I have spent years in US healthcare BPO making sure practices get paid accurately and patients are handled with care from the very first touchpoint.
For customer service clients, I bring high-volume live chat, email, and phone support experience across home security and insurance industries, with a strong track record in de-escalation, account management, and complex complaint resolution.
What ties both together is my leadership background. As a Core Trainer at a global BPO company, I built and managed a team of 28 consultants, designed training programs, and served as Nesting Manager during live operations. I do not just execute tasks, I understand how great support systems are built and I bring that mindset to every client I work with.
If your practice or business needs a VA who can handle the full scope of administrative and customer support with professionalism, accuracy, and real experience behind her, let us talk. I am ready to make a difference from day one.
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