I am a results-driven Associate Manager with a strong background in customer service, operations management, and team leadership. I specialize in helping businesses streamline operations, improve customer experience, and drive productivity through efficient workflow delegation and strategic execution.
With hands-on experience in managing business accounts, I have supported clients through billing assistance, technical troubleshooting, order processing, and proactive account management—ensuring high levels of customer satisfaction and long-term client retention. I have also led teams by overseeing daily operations, conducting performance reviews, training employees, and implementing strategies from senior management to achieve business goals.
As a reliable and proactive professional, I bring strong problem-solving skills, emotional intelligence, and critical thinking to every task. I am highly organized, detail-oriented, and capable of working independently in a remote environment while maintaining consistent, high-quality results.
Services I Offer:
• Customer Service & Client Support (email, chat, phone)
• Operations Management & Workflow Optimization
• Team Supervision & Performance Management
• Order Processing, Billing & Account Management
• Technical Support & Troubleshooting
• Lead Generation & Customer Outreach
• Administrative Support & Virtual Assistance
• Employee Training & Development
• Data Management & Reporting (Excel, Power BI)
• Basic Graphic Design (Canva) for marketing materials
Tools & Platforms:
Google Workspace | Salesforce | Citrix Workspace | Slack | Canva | Avaya | Microsoft Teams | Microsoft Word | Excel | PowerPoint | Samson | Power BI
I am committed to helping businesses grow by improving operational efficiency, enhancing customer experiences, and supporting teams to perform at their best. If you’re looking for a dependable Virtual Assistant or Operations Support Specialist who can deliver results with minimal supervision, I’m ready to help.
