Healthcare Virtual Assistant | Client Intake & Customer Support Specialist Customer Support & Client Intake Specialist | HIPAA-Trained VA Virtual Assistant | Healthcare Support, QA & Client Coordination Client Intake Coordinator | Customer Service & Admin Support VA Customer Service Specialist | Healthcare & Administrative VA

Results-driven Quality Assurance Analyst with over five years of experience
in healthcare support, quality assurance, and customer service. Skilled in
auditing calls and documentation for compliance, delivering performance
coaching, and partnering with operations teams to improve quality metrics
and meet SLAs. Experienced in HIPAA-compliant processes, prior
authorization support, and client reporting for U.S. healthcare accounts.
Detail-oriented and highly organized, with a Bachelor’s degree in Computer
Science and strong proficiency in CRM, reporting, and collaboration tools.
Well-prepared to thrive in remote or virtual assistant roles that require
accuracy, accountability, and client-focused support