I am a reliable and results-driven Customer Service Representative with over 1 year and 3 months of experience in handling both inbound and outbound calls. I specialize in delivering excellent customer support, assisting clients efficiently, and ensuring a smooth and positive customer experience.
In my current role, I handle high-volume inbound calls, assisting customers with order processing, donations, product inquiries, pricing and bundles, event information, TV and radio station locators, shipping inquiries, and prayer requests. I also have experience in outbound calling using auto-dialers, where I connect with donors and supporters, express appreciation, offer options, and perform upselling and donation growth strategies.
I am highly skilled in communication, problem-solving, and multitasking, with a strong ability to adapt to different customer needs while maintaining professionalism and empathy.
Key Skills & Expertise:
• Customer Support (Phone, Email, Chat)
• Inbound & Outbound Call Handling
• Order Processing & Donation Management
• Upselling & Sales Support
• Customer Retention & Relationship Building
• Administrative Support & Data Entry
• Product Knowledge & Service Information
• Problem Resolution & Conflict Handling
• Event Coordination & Scheduling Assistance
Tools & Platforms I Use:
• Five9 (Inbound & Outbound Calling)
• Outlook & Microsoft Teams
• Intelemedia Scripting System
• Zoom & Google Meet
• Google Workspace (Gmail, Drive, Forms, Calendar)
• Microsoft Office (Excel, Word, PowerPoint)
• ChatGPT & Web-Based Tools
I am detail-oriented, organized, and committed to delivering high-quality service. I am confident in my ability to support your business, handle customer interactions professionally, and contribute to your team’s success.
Verified
