I’m a Customer Support and Operations professional with over 12 years of experience in the BPO industry, including 6+ years in leadership roles handling both customer and provider services in a healthcare account.
I specialize in email and chat support, customer issue resolution, and process improvement, ensuring fast, accurate, and high-quality service while maintaining strong customer satisfaction.
Throughout my career, I have:
Handled escalations and complex customer concerns with efficiency and professionalism
Led and coached teams to consistently meet KPIs and improve performance
Streamlined workflows to improve operational efficiency
Maintained strict compliance when handling sensitive healthcare information
I’m now focused on working remotely as a Virtual Assistant or Customer Support Specialist, where I can bring my experience in:<8efe80624d780eba0c6493ec45140364>Email & Chat Support
Healthcare Customer Service
Team Leadership & Coaching
Process Optimization
If you’re looking for someone reliable, detail-oriented, and experienced in customer support. I’m ready to help your business grow.
